Shipping Policy
Last updated: October 15, 2026
Orenviao is operated by Hangzhou Kuangye Network Technology Co., Ltd.. This policy describes delivery arrangements and how we handle shipment problems. Read the processing estimate, carrier transit estimate and shipping charge before completing payment.
Destinations and available services
We accept orders only for destinations and address types supported by the store’s checkout. An address for which no delivery service is available cannot be accepted. Availability for remote areas, post office boxes and military addresses depends on the service offered for that address. Ask service@orenviao.com before ordering if the destination or restrictions are unclear.
Order preparation
Orders are normally prepared within 1–3 business days after payment is confirmed. Any longer preparation or production period for a particular item must be clearly disclosed before purchase. Preparation time is separate from carrier transit time. Business days for fulfillment mean Monday–Friday, excluding public holidays at the dispatch facility.
Estimated transit time
For the United States, carrier transit normally takes 7–12 business days after dispatch, giving an estimated total of 8–15 business days including standard preparation. This is an estimate, not an unconditional delivery guarantee. For other destinations supported at checkout, standard transit is normally 10–20 business days after dispatch, giving an estimated total of 11–23 business days including preparation. Any route-specific exception will be disclosed before purchase. Severe weather, customs clearance and carrier disruption may affect arrival.
Shipping charges and currency
Shipping costs are calculated and shown at checkout for the delivery address and service selected. We do not offer a permanent free-shipping threshold unless one is expressly displayed in the store. A free-shipping promotion applies only when its eligibility and duration are clearly displayed and matched by checkout. The checkout currency and any shipping amount must be identified before payment.
Dispatch location and import charges
Orders are fulfilled from China through our own or partner facilities. We do not represent standard fulfillment as local U.S. dispatch. If an order will be fulfilled from a different country, we will disclose the relevant arrangement before purchase. Unless checkout states that duties and import taxes are included, lawful customs or clearance charges may be payable by the recipient. Contact us before ordering if the treatment of import charges is unclear.
Tracking and split shipments
For a tracked shipment, we send the tracking number and carrier details to the checkout email after dispatch. Allow time for the carrier’s first scan. If items are dispatched separately, we will identify the relevant tracking details; we will not impose an unagreed additional shipping charge merely because we split a shipment.
Delays and missing deliveries
If we cannot dispatch within the promised period, we will explain the delay and offer the choice of an agreed revised dispatch date or cancellation and a prompt refund for unshipped goods, as required by law. Contact service@orenviao.com if tracking stops updating, a parcel appears lost or a delivered scan does not match actual receipt. We investigate with the carrier and provide an appropriate remedy. A delivered scan alone does not automatically close your claim. We do not transfer all responsibility to you when the carrier receives the parcel.
Incorrect addresses and returned parcels
Check the address before paying and contact us immediately to request a correction. We cannot guarantee a change after dispatch. If a parcel returns because of an address error or failure to collect, we will discuss refund or reshipment options and any justified additional costs before proceeding. If our error caused the problem, we cover the reasonable correction costs.
Shipping support
Business address: Room 1103A, Building 2, 268 Hongsheng Road, Xinjie Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province, China
Email: service@orenviao.com
Phone: +86 571 82563386 (China; international call charges may apply).
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) or EDT (UTC−4) as applicable. These are support hours, not dispatch or carrier delivery hours.